Delivery & Returns

Delivery

For Standard Delivery you should receive your order within 3-5 working days, please allow up to 5 working days before you contact us.

We offer the following delivery options

Option Cost
Standard Delivery, 3-5 Working Days £1.95
Next Working Day Delivery * £7.99
Saturday Delivery ** £14.99

* Available for orders placed before 2.00pm Monday – Thursday. Orders placed on Friday before 2.00pm will be delivered on Monday. Next day delivery is only available if there is a courier service in your area, and the items ordered are in stock, and all payment checks have been successfully completed. Next working day delivery is not available to Islands, Scottish Highlands & Northern Ireland.

** Available for orders placed before 2.00pm Friday. Saturday delivery is only available if there is a courier service in your area, and the items ordered are in stock, and all payment checks have been successfully completed. Saturday delivery is not available to Islands, Scottish Highlands & Northern Ireland.

Returns

If you are unhappy with your purchase for any reason, return it to us complete, unused and in their original packaging with any appropriate labels and tags intact within 10 days and we’ll give you a full refund or exchange. Please note we cannot accept return on items made to order or in your specification. We regret that all underwear and pierced jewellery are non-returnable for reasons of health and hygiene. Once we receive your returned items please allow up to 5 working days to process a refund and up to 5 working days for exchanges.

Before returning an item please contact out customer services team to request a RMA number. This number must be proived with each returned item.

We do not offer a free collection service for returns; therefore take your parcel to the post office and request a tracked delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32. Proof of postage is not necessarily proof of delivery and you are therefore advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods..

Please ensure all items are adequately packaged and labelled.

We do not charge postage for any exchange items being sent out to you.

The Returns address is:
Stratford Sewing, Returns Department, 352 Stratford Road, Birmingham, B11 4AA